Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Q. Where do you ship from?
A. We ship from our warehouses in India.

Q. How long does your order processing take?
A. Generally your order will be processed within 3-5 business days.

Q. How long will it take for my items to arrive?
A. It will usually take between 5 - 10 business days for your order to arrive after shipping.

Q. How long will it take to receive a tracking number?
A. It will take about 3-5 business days.

Q. Where can I place an order from?
A. You can place an order from Europe & USA.
Your country not listed? contact us on

Q. Where is you company located?
A. Our company is located in India.

Q. Which currency will I be charged in?
A. We process orders in EUR. If you complete your checkout via PayPal, then you will checkout using EUR currency converted at the latest exchange rate automatically.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to 

Q. How can I pay?
A. We accept all Major Credit and Debit Cards: Visa, Mastercard, American express (Amex), Apple Pay and also PayPal.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. They are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?
A. Payment of customs charges and taxes is the customer's responsibility and will not be covered by us. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. We are not responsible for delays caused by the customs department in your country.